APA (7th ed.) Zitazioa
Scott, D. (2000). Customer satisfaction: Practical tools for building important relationships (3rd ed.). Crisp Publications.
Chicago Style (17th ed.) Zitazioa
Scott, Dru. Customer Satisfaction: Practical Tools for Building Important Relationships. 3rd ed. Menlo Park, Calif.: Crisp Publications, 2000.
MLA (9th ed.) Zitazioa
Scott, Dru. Customer Satisfaction: Practical Tools for Building Important Relationships. 3rd ed. Crisp Publications, 2000.
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