APA (7th ed.) Citation
Gerson, R. F. (1998). Beyond customer service, revised (Rev. ed.). Crisp Publications.
Chicago Style (17th ed.) Citation
Gerson, Richard F. Beyond Customer Service, Revised. Rev. ed. Menlo Park, Calif.: Crisp Publications, 1998.
MLA (9th ed.) Citation
Gerson, Richard F. Beyond Customer Service, Revised. Rev. ed. Crisp Publications, 1998.
Warning: These citations may not always be 100% accurate.