Managing quality customer service a practical guide for establishing a service operation /

Những quyển sách tương tự

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• Beyond customer service, revised
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  Được phát hành: (1998)
• Strategic customer management strategizing the sales organization /
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  Được phát hành: (2009)
• Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
  Bằng: Blunt, Carolyn
  Được phát hành: (2013)
• Service design for business : a practical guide to optimizing the customer experience /
  Bằng: Reason, Ben, 1972-, et al.
  Được phát hành: (2016)