Managing quality customer service a practical guide for establishing a service operation /

Míreanna comhchosúla

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  de réir: Goodman, John A.
  Foilsithe / Cruthaithe: (2009)
• Beyond customer service, revised
  de réir: Gerson, Richard F.
  Foilsithe / Cruthaithe: (1998)
• Strategic customer management strategizing the sales organization /
  de réir: Piercy, Nigel
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• Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
  de réir: Blunt, Carolyn
  Foilsithe / Cruthaithe: (2013)
• Service design for business : a practical guide to optimizing the customer experience /
  de réir: Reason, Ben, 1972-, et al.
  Foilsithe / Cruthaithe: (2016)