Managing quality customer service a practical guide for establishing a service operation /
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Autor principal: | Martin, William B. |
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Autor Corporativo: | ebrary, Inc |
Formato: | Recurso Electrónico livro electrónico |
Idioma: | inglês |
Publicado em: |
Los Altos, Calif. :
Crisp,
c1989.
|
Colecção: | Fifty-Minute series.
|
Assuntos: | |
Acesso em linha: | An electronic book accessible through the World Wide Web; click to view |
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