Managing quality customer service a practical guide for establishing a service operation /

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書目詳細資料
主要作者:	Martin, William B.
企業作者:	ebrary, Inc
格式:	電子電子書
語言:	英语
出版:	Los Altos, Calif. : Crisp, c1989.
叢編:	Fifty-Minute series.
主題:	Customer services > Management. Customer relations. Electronic books.
在線閱讀:	An electronic book accessible through the World Wide Web; click to view
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!

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007	cr cn\|\|\|\|\|\|\|\|\|
008	040811s1989 caua gsb 000 0 eng d
020			\|z 0931961831
035			\|a (CaPaEBR)ebr10058832
035			\|a (OCoLC)70772804
040			\|a CaPaEBR \|c CaPaEBR
050	1	4	\|a HF5415.5 \|b .M37 1989eb
100	1		\|a Martin, William B.
245	1	0	\|a Managing quality customer service \|h [electronic resource] : \|b a practical guide for establishing a service operation / \|c William B. Martin.
260			\|a Los Altos, Calif. : \|b Crisp, \|c c1989.
300			\|a viii, 94 p. : \|b ill.
490	1		\|a Fifty-Minute series
504			\|a Includes bibliographical references.
533			\|a Electronic reproduction. \|b Palo Alto, Calif. : \|c ebrary, \|d 2009. \|n Available via World Wide Web. \|n Access may be limited to ebrary affiliated libraries.
650		0	\|a Customer services \|x Management.
650		0	\|a Customer relations.
655		7	\|a Electronic books. \|2 local
710	2		\|a ebrary, Inc.
830		0	\|a Fifty-Minute series.
856	4	0	\|u http://site.ebrary.com/lib/daystar/Doc?id=10058832 \|z An electronic book accessible through the World Wide Web; click to view
908			\|a 170314
942	0	0	\|c EB
999			\|c 62744 \|d 62744