Martin, W. B. (1989). Managing quality customer service: A practical guide for establishing a service operation. Crisp.
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Chicago Style (17th ed.) Citation
Martin, William B. Managing Quality Customer Service: A Practical Guide for Establishing a Service Operation. Los Altos, Calif.: Crisp, 1989.
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MLA (9th ed.) Citation
Martin, William B. Managing Quality Customer Service: A Practical Guide for Establishing a Service Operation. Crisp, 1989.
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Warning: These citations may not always be 100% accurate.