Citazione Stile APA (7a Edizione)
Martin, W. B. (1989). Managing quality customer service: A practical guide for establishing a service operation. Crisp.
Citazione stile Chigago Style (17a edizione)
Martin, William B. Managing Quality Customer Service: A Practical Guide for Establishing a Service Operation. Los Altos, Calif.: Crisp, 1989.
Citatione MLA (9a ed.)
Martin, William B. Managing Quality Customer Service: A Practical Guide for Establishing a Service Operation. Crisp, 1989.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.