APA način citiranja (7. izdanje)

Martin, W. B. (1989). Managing quality customer service: A practical guide for establishing a service operation. Crisp.

Čikaški stil citiranja (17. izdanje)

Martin, William B. Managing Quality Customer Service: A Practical Guide for Establishing a Service Operation. Los Altos, Calif.: Crisp, 1989.

MLA način citiranja (9. izdanje)

Martin, William B. Managing Quality Customer Service: A Practical Guide for Establishing a Service Operation. Crisp, 1989.