Flanigan, E. (1995). Process improvement: Enhancing your organization's effectiveness. Crisp.
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Chicago-čujuhus (17. p.)
Flanigan, Eileen. Process Improvement: Enhancing Your Organization's Effectiveness. Menlo Park, Calif.: Crisp, 1995.
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MLA-čujuhus (9. p.)
Flanigan, Eileen. Process Improvement: Enhancing Your Organization's Effectiveness. Crisp, 1995.
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