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Measuring customer satisfaction

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Bibliographic Details
Main Author:	Gerson, Richard F.
Corporate Author:	ebrary, Inc
Format:	Electronic eBook
Language:	English
Published:	Menlo Park, Calif. : Crisp Publications, c1993.
Series:	Fifty-Minute series.
Subjects:	Consumer satisfaction. Customer services > Evaluation. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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