Cita APA (7th ed.)
Batten, J. D. (1992). Building a total quality culture. Crisp.
Cita Chicago (17th ed.)
Batten, Joe D. Building a Total Quality Culture. Menlo Park, Calif.: Crisp, 1992.
Cita MLA (9th ed.)
Batten, Joe D. Building a Total Quality Culture. Crisp, 1992.
Atenció: Aquestes cites poden no estar 100% correctes.