Bender, M. C. (2004). Operation excellence: Succeeding in business and life, the U.S. military way. AMACOM.
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Citação norma Chicago
Bender, Mark C. Operation Excellence: Succeeding in Business and Life, the U.S. Military Way. New York: AMACOM, 2004.
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Citação norma MLA
Bender, Mark C. Operation Excellence: Succeeding in Business and Life, the U.S. Military Way. AMACOM, 2004.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.