Innovation and quality improvement in service organizations

Monitoring, measuring and managing customer service /
od: Goodman, Gary S.
Wydane: (2000)

Relationship marketing theory and practice /
Wydane: (1996)

Managing quality customer service a practical guide for establishing a service operation /
od: Martin, William B.
Wydane: (1989)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
od: Allen, Danica R., 1959-
Wydane: (2004)

Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd /
od: Mutua, Jossylin N.
Wydane: (2006)

Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
Wydane: (2015)

Customer care excellence : how to create an effective customer focus. /
od: Cook, Sarah
Wydane: (2011)

Client service excellence : the 10 commandments /
od: O'Sullivan, Larry
Wydane: (2010)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
od: Goodman, John A.
Wydane: (2009)

Service recovery and service continuity
Wydane: (2005)

Enhancing customer experience in the service industry : a global perspective /
Wydane: (2015)

Beyond customer service, revised
od: Gerson, Richard F.
Wydane: (1998)

New service paradigms AMA SERVSIG Conference 2003 /
Wydane: (2004)

Surprise! : The secret to customer loyalty in the service sector /
od: Magnini, Vincent P.
Wydane: (2015)

Service design for business : a practical guide to optimizing the customer experience /
od: Reason, Ben, 1972-, i wsp.
Wydane: (2016)

Positively outrageous service how to delight and astound your customers and win them for life /
od: Gross, T. Scott
Wydane: (2004)

Customer service : a practical approach /
od: Harris, Elaine K.
Wydane: (2007)

Customer service : a practical approach /
od: Harris, Elaine K.
Wydane: (2013)

Customer service : a practical approach /
od: Harris, Elaine K.
Wydane: (2013)

Strategic customer management strategizing the sales organization /
od: Piercy, Nigel
Wydane: (2009)

What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
od: Gallagher, Richard S.
Wydane: (2008)

Service-ability create a customer centric culture and gain competitive advantage /
od: Robson, Kevin
Wydane: (2013)

Why service stinks ... and exactly what to do about it
od: Gross, T. Scott
Wydane: (2003)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
od: Inghilleri, Leonardo
Wydane: (2010)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
od: Blunt, Carolyn
Wydane: (2013)

Secret service hidden systems that deliver unforgettable customer service /
od: DiJulius, John R., 1964-
Wydane: (2003)

Managing knock your socks off service
od: Bell, Chip R.
Wydane: (2007)

Delivering knock your socks off service
Wydane: (2007)

Customer service skills for corporate communication : a case study of KENCALL EPZ ltd /
od: Kipchirchir, Kili Sydney
Wydane: (2011)

QUIS 9 symposium service excellence in management /
Wydane: (2005)

Customer service training 101 quick and easy techniques that get great results /
od: Evenson, Renee, 1951-
Wydane: (2005)

Magnetic service /
od: Bell, Chip R.
Wydane: (2006)

Delivering knock your socks off service
od: Zemke, Ron
Wydane: (2003)

Services marketing : integrating customer focus across the firm /
od: Zeithaml, Valarie A.
Wydane: (2009)

QUIS 9
Wydane: (2005)

Designing service processes to unlock value
od: Field, Joy M.
Wydane: (2012)