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Lua i Stíl Chicago (17ú heag.)ebrary, Inc, agus Doug Hensler. The Multinational Alliance for the Advancement of Organizational Excellence: 3rd International Conference, University of Paisley Business School, Ayr, Scotland, September 2002: Organizational Excellence: Managing Information. Bradford, England: Emerald Group Publishing, 2002.
Lua MLA (9ú heag.)ebrary, Inc, agus Doug Hensler. The Multinational Alliance for the Advancement of Organizational Excellence: 3rd International Conference, University of Paisley Business School, Ayr, Scotland, September 2002: Organizational Excellence: Managing Information. Emerald Group Publishing, 2002.