Dyfyniad APA
Shuman, J. C., Twombly, J., & Rottenberg, D. (2002). Everyone is a customer: A proven method for measuring the value of every relationship in the era of collaborative business. Dearborn Trade Publishing.
Dyfyniad Arddull Chicago
Shuman, Jeffrey C., Janice Twombly, and David Rottenberg. Everyone Is a Customer: A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business. [Chicago, IL]: Dearborn Trade Publishing, 2002.
Dyfyniad MLA
Shuman, Jeffrey C., et al. Everyone Is a Customer: A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business. Dearborn Trade Publishing, 2002.
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