Customer winback how to recapture lost customers and keep them loyal /
Uloženo v:
Hlavní autor: | Griffin, Jill |
---|---|
Korporativní autor: | ebrary, Inc |
Další autoři: | Lowenstein, Michael W., 1942- |
Médium: | Elektronický zdroj E-kniha |
Jazyk: | angličtina |
Vydáno: |
San Francisco :
Jossey-Bass,
c2001.
|
Vydání: | 1st ed. |
Edice: | Jossey-Bass business & management series.
|
Témata: | |
On-line přístup: | An electronic book accessible through the World Wide Web; click to view |
Tagy: |
Přidat tag
Žádné tagy, Buďte první, kdo vytvoří štítek k tomuto záznamu!
|
Podobné jednotky
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
Autor: Lowenstein, Michael W., 1942-
Vydáno: (2011)
Autor: Lowenstein, Michael W., 1942-
Vydáno: (2011)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
Autor: Frawley, Andrew
Vydáno: (2015)
Autor: Frawley, Andrew
Vydáno: (2015)
Superior customer satisfaction and loyalty : engaging customers to drive performance /
Autor: Goldstein, Sheldon D.
Vydáno: (2009)
Autor: Goldstein, Sheldon D.
Vydáno: (2009)
Customer loyalty programmes and clubs
Autor: Butscher, Stephan A.
Vydáno: (2002)
Autor: Butscher, Stephan A.
Vydáno: (2002)
Secret service hidden systems that deliver unforgettable customer service /
Autor: DiJulius, John R., 1964-
Vydáno: (2003)
Autor: DiJulius, John R., 1964-
Vydáno: (2003)
What's the secret? to providing a world-class customer experience /
Autor: DiJulius, John R., 1964-
Vydáno: (2008)
Autor: DiJulius, John R., 1964-
Vydáno: (2008)
Beyond the ultimate question : a systematic approach to improve customer loyalty /
Autor: Hayes, Bob E., 1963-
Vydáno: (2009)
Autor: Hayes, Bob E., 1963-
Vydáno: (2009)
Eliminate customer turnoffs /
Autor: Timm, Paul R.
Autor: Timm, Paul R.
Exceed customer expectations /
Autor: Timm, Paul R.
Autor: Timm, Paul R.
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
Autor: Inghilleri, Leonardo
Vydáno: (2010)
Autor: Inghilleri, Leonardo
Vydáno: (2010)
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
Autor: Lowenstein, Michael W., 1942-
Vydáno: (2014)
Autor: Lowenstein, Michael W., 1942-
Vydáno: (2014)
Researching customer satisfaction & loyalty how to find out what people really think /
Autor: Szwarc, Paul
Vydáno: (2005)
Autor: Szwarc, Paul
Vydáno: (2005)
How to win friends and influence profits the art of winning more business from your clients /
Autor: Kean, David
Vydáno: (2008)
Autor: Kean, David
Vydáno: (2008)
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
Autor: Allen, Danica R., 1959-
Vydáno: (2004)
Autor: Allen, Danica R., 1959-
Vydáno: (2004)
The wallet allocation rule : winning the battle for share /
Autor: Keiningham, Timothy L.
Vydáno: (2015)
Autor: Keiningham, Timothy L.
Vydáno: (2015)
Brand real how smart companies live their brand promise and inspire fierce customer loyalty /
Autor: Vincent, Laurence
Vydáno: (2012)
Autor: Vincent, Laurence
Vydáno: (2012)
The experience effect engage your customers with a consistent and memorable brand experience /
Autor: Joseph, Jim, 1963-
Vydáno: (2010)
Autor: Joseph, Jim, 1963-
Vydáno: (2010)
Beyond customer service, revised
Autor: Gerson, Richard F.
Vydáno: (1998)
Autor: Gerson, Richard F.
Vydáno: (1998)
Mobile telecommunication customer loyalty in Nigeria : determining factors /
Autor: Bello, Olayiwola
Vydáno: (2013)
Autor: Bello, Olayiwola
Vydáno: (2013)
The customer-driven company : moving from talk to action /
Autor: Whiteley, Richard C.
Vydáno: (1991)
Autor: Whiteley, Richard C.
Vydáno: (1991)
When customers talk --turn what they tell you into sales /
Autor: Gross, T. Scott
Vydáno: (2005)
Autor: Gross, T. Scott
Vydáno: (2005)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
Autor: Goodman, John A.
Vydáno: (2009)
Autor: Goodman, John A.
Vydáno: (2009)
Strategic customer management strategizing the sales organization /
Autor: Piercy, Nigel
Vydáno: (2009)
Autor: Piercy, Nigel
Vydáno: (2009)
Customer intimacy : pick your partners, shape your culture, win together /
Autor: Wiersema, Fred
Vydáno: (1996)
Autor: Wiersema, Fred
Vydáno: (1996)
Customer care excellence : how to create an effective customer focus. /
Autor: Cook, Sarah
Vydáno: (2011)
Autor: Cook, Sarah
Vydáno: (2011)
Positively outrageous service how to delight and astound your customers and win them for life /
Autor: Gross, T. Scott
Vydáno: (2004)
Autor: Gross, T. Scott
Vydáno: (2004)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
Autor: Price, Bill, 1950-, a další
Vydáno: (2015)
Autor: Price, Bill, 1950-, a další
Vydáno: (2015)
Managing quality customer service a practical guide for establishing a service operation /
Autor: Martin, William B.
Vydáno: (1989)
Autor: Martin, William B.
Vydáno: (1989)
Managing the customer experience : a measurement-based approach /
Autor: Wilburn, Morris, 1953-
Vydáno: (2006)
Autor: Wilburn, Morris, 1953-
Vydáno: (2006)
Customer service training 101 quick and easy techniques that get great results /
Autor: Evenson, Renee, 1951-
Vydáno: (2005)
Autor: Evenson, Renee, 1951-
Vydáno: (2005)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
Autor: Blunt, Carolyn
Vydáno: (2013)
Autor: Blunt, Carolyn
Vydáno: (2013)
Surprise! : The secret to customer loyalty in the service sector /
Autor: Magnini, Vincent P.
Vydáno: (2015)
Autor: Magnini, Vincent P.
Vydáno: (2015)
Service design for business : a practical guide to optimizing the customer experience /
Autor: Reason, Ben, 1972-, a další
Vydáno: (2016)
Autor: Reason, Ben, 1972-, a další
Vydáno: (2016)
Perception of a difference the power in buying, marketing and selling customer care /
Autor: Zimmerman, Wesley
Vydáno: (2005)
Autor: Zimmerman, Wesley
Vydáno: (2005)
Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
Autor: Fragasso, Philip M., 1950-
Vydáno: (2008)
Autor: Fragasso, Philip M., 1950-
Vydáno: (2008)
Customer service : a practical approach /
Autor: Harris, Elaine K.
Vydáno: (2013)
Autor: Harris, Elaine K.
Vydáno: (2013)
Customer service : a practical approach /
Autor: Harris, Elaine K.
Vydáno: (2013)
Autor: Harris, Elaine K.
Vydáno: (2013)
Customer service : a practical approach /
Autor: Harris, Elaine K.
Vydáno: (2007)
Autor: Harris, Elaine K.
Vydáno: (2007)
Customer experience management a revolutionary approach to connecting with your customers /
Autor: Schmitt, Bernd
Vydáno: (2003)
Autor: Schmitt, Bernd
Vydáno: (2003)
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
Autor: Hoffmann, Nicolas, 1983-
Vydáno: (2013)
Autor: Hoffmann, Nicolas, 1983-
Vydáno: (2013)
Podobné jednotky
-
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
Autor: Lowenstein, Michael W., 1942-
Vydáno: (2011) -
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
Autor: Frawley, Andrew
Vydáno: (2015) -
Superior customer satisfaction and loyalty : engaging customers to drive performance /
Autor: Goldstein, Sheldon D.
Vydáno: (2009) -
Customer loyalty programmes and clubs
Autor: Butscher, Stephan A.
Vydáno: (2002) -
Secret service hidden systems that deliver unforgettable customer service /
Autor: DiJulius, John R., 1964-
Vydáno: (2003)