Reference and information services in the 21st century : an introduction /
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| Format: | Book |
| Language: | English |
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New York :
Neal-Schuman Publishers,
2011.
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| Edition: | 2nd ed. rev. |
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Table of Contents:
- Introducing reference and information service
- Determining the question : in-person, telephone, and virtual reference interviews
- Finding the answer : basic search techniques
- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources
- Answering questions about anything and everything : encyclopedias
- Answering questions that require handy facts : ready reference sources
- Answering questions about words : dictionaries
- Answering questions about events and issues, past and present : indexes and full-text databases
- Answering questions about health, law, and business : special guidelines and sources
- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides
- Answering questions about the lives of people : biographical information sources
- Answering questions about governments : government information sources
- When and how to use the Internet as a reference tool
- Reader's advisory work / Mary K. Chelton
- Reference work with children and young adults / Mary K. Chelton
- Information literacy in the reference department
- Selecting and evaluating reference materials
- Managing reference departments
- Assessing and improving reference services
- Reference 2.0
- The future of information service.