APA-referens (7:e uppl.)
Muinde, P. J. (2014). An assessment of the impact of technological innovation on service quality in the retail banking industry in Kenya: A case of family bank limited. Daystar University.
Chicago-referens (17:e uppl.)
Muinde, Philip James. An Assessment of the Impact of Technological Innovation on Service Quality in the Retail Banking Industry in Kenya: A Case of Family Bank Limited. Nairobi: Daystar University, 2014.
MLA-referens (9:e uppl.)
Muinde, Philip James. An Assessment of the Impact of Technological Innovation on Service Quality in the Retail Banking Industry in Kenya: A Case of Family Bank Limited. Daystar University, 2014.
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