Cita APA (7th ed.)
Wbben, M. (2009). Analytical CRM: Developing and Maintaining Profitable Customer Relationships in Non-Contractual Settings. Gabler. https://doi.org/10.1007/978-3-8349-8121-9
Cita Chicago (17th ed.)
Wbben, Markus. Analytical CRM: Developing and Maintaining Profitable Customer Relationships in Non-Contractual Settings. Wiesbaden: Gabler, 2009. https://doi.org/10.1007/978-3-8349-8121-9.
Cita MLA (9th ed.)
Wbben, Markus. Analytical CRM: Developing and Maintaining Profitable Customer Relationships in Non-Contractual Settings. Gabler, 2009. https://doi.org/10.1007/978-3-8349-8121-9.
Atenció: Aquestes cites poden no estar 100% correctes.