APA-referens (7:e uppl.)
Wilde, S. (2011). Customer Knowledge Management: Improving Customer Relationship through Knowledge Application. Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-642-16475-0
Chicago-referens (17:e uppl.)
Wilde, Silvio. Customer Knowledge Management: Improving Customer Relationship Through Knowledge Application. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. https://doi.org/10.1007/978-3-642-16475-0.
MLA-referens (9:e uppl.)
Wilde, Silvio. Customer Knowledge Management: Improving Customer Relationship Through Knowledge Application. Springer Berlin Heidelberg, 2011. https://doi.org/10.1007/978-3-642-16475-0.
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