Cita APA (7th ed.)
Demirkan, H., Spohrer, J. C., & Krishna, V. (2011). The Science of Service Systems. Springer US. https://doi.org/10.1007/978-1-4419-8270-4
Cita Chicago (17th ed.)
Demirkan, Haluk, James C. Spohrer, i Vikas Krishna. The Science of Service Systems. Boston, MA: Springer US, 2011. https://doi.org/10.1007/978-1-4419-8270-4.
Cita MLA (9th ed.)
Demirkan, Haluk, et al. The Science of Service Systems. Springer US, 2011. https://doi.org/10.1007/978-1-4419-8270-4.
Atenció: Aquestes cites poden no estar 100% correctes.