Ballou, R. H. (2004). Business Logistics/supply chain management: Planning,organizing,and controlling the supply chain (5th ed.). Prentice Hall.
Citação norma ChicagoBallou, Ronald H. Business Logistics/supply Chain Management: Planning,organizing,and Controlling the Supply Chain. 5th ed. New Jersey: Prentice Hall, 2004.
Citação norma MLABallou, Ronald H. Business Logistics/supply Chain Management: Planning,organizing,and Controlling the Supply Chain. 5th ed. Prentice Hall, 2004.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.