Tohutoro APA (7th ed.)

Crosby, P. B. (1984). Quality without tears: The art of hassle-free management. Plume.

Tohutoru Kātū Chicago (17th ed.)

Crosby, Philip B. Quality Without Tears: The Art of Hassle-free Management. New York: Plume, 1984.

Tohutoro MLA (9th ed.)

Crosby, Philip B. Quality Without Tears: The Art of Hassle-free Management. Plume, 1984.