Cita APA (7a ed.)
Crosby, P. B. (1984). Quality without tears: The art of hassle-free management. Plume.
Cita Chicago Style (17a ed.)
Crosby, Philip B. Quality Without Tears: The Art of Hassle-free Management. New York: Plume, 1984.
Cita MLA (9a ed.)
Crosby, Philip B. Quality Without Tears: The Art of Hassle-free Management. Plume, 1984.
Precaución: Estas citas no son 100% exactas.