Cita APA (7th ed.)

Borisoff, D., & Victor, D. A. (1989). Conflict management: A communication skills approach. Prentice Hall.

Cita Chicago (17th ed.)

Borisoff, Deborah, i David A. Victor. Conflict Management: A Communication Skills Approach. Englewood Cliffs, N.J.: Prentice Hall, 1989.

Cita MLA (9th ed.)

Borisoff, Deborah, i David A. Victor. Conflict Management: A Communication Skills Approach. Prentice Hall, 1989.