Schonberger, R. (1990). Building a chain of customers: Linking business functions to create the world class company. Free Press ; Collier Macmillan Publishers.
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Cita Chicago (17th ed.)
Schonberger, Richard. Building a Chain of Customers: Linking Business Functions to Create the World Class Company. New York : London: Free Press ; Collier Macmillan Publishers, 1990.
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Cita MLA (9th ed.)
Schonberger, Richard. Building a Chain of Customers: Linking Business Functions to Create the World Class Company. Free Press ; Collier Macmillan Publishers, 1990.
Copiat
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