APA(7版)引用形式
Zemke, R. (1989). The service edge: 101 companies that profit customer care. Penguin.
Chicagoスタイル(17版)引用形式
Zemke, Ron. The Service Edge: 101 Companies That Profit Customer Care. New York: Penguin, 1989.
MLA(9版)引用形式
Zemke, Ron. The Service Edge: 101 Companies That Profit Customer Care. Penguin, 1989.
警告: この引用は必ずしも正確ではありません.