Cita APA (7th ed.)

Bonstingl, J. J. (1992). Schools of quality: An introduction to total quality management. ASCD.

Cita Chicago (17th ed.)

Bonstingl, John Jay. Schools of Quality: An Introduction to Total Quality Management. Columbia: ASCD, 1992.

Cita MLA (9th ed.)

Bonstingl, John Jay. Schools of Quality: An Introduction to Total Quality Management. ASCD, 1992.