Guaspari, J. (1985). I Know it when I see it: A modern fable about quality. Amacom.
Cita Chicago (17th ed.)Guaspari, John. I Know It When I See It: A Modern Fable About Quality. New York: Amacom, 1985.
Cita MLA (9th ed.)Guaspari, John. I Know It When I See It: A Modern Fable About Quality. Amacom, 1985.
Atenció: Aquestes cites poden no estar 100% correctes.