Crisis communications : a casebook approach /
        I tiakina i:
      
    
          | Kaituhi matua: | |
|---|---|
| Hōputu: | Pukapuka | 
| Reo: | Ingarihi | 
| I whakaputaina: | New Jersey, London :
          Lawrence Erlbaum Associates,
    
        c2007. | 
| Putanga: | 3rd ed. | 
| Rangatū: | Lea's communication series | 
| Ngā marau: | |
| Ngā Tūtohu: | Tāpirihia he Tūtohu 
      Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!
   | 
Me noho koe te mea tuatahi ki te waiho tākupu!