Fern-Banks, K. (2007). Crisis communications: A casebook approach (3rd ed.). Lawrence Erlbaum Associates.
芝加哥风格引文Fern-Banks, Kathleen. Crisis Communications: A Casebook Approach. 3rd ed. New Jersey, London: Lawrence Erlbaum Associates, 2007.
MLA引文Fern-Banks, Kathleen. Crisis Communications: A Casebook Approach. 3rd ed. Lawrence Erlbaum Associates, 2007.
警告：这些引文格式不一定是100％准确.