Fern-Banks, K. (2007). Crisis communications: A casebook approach (3rd ed.). Lawrence Erlbaum Associates.
Chicagoスタイル(17版)引用形式Fern-Banks, Kathleen. Crisis Communications: A Casebook Approach. 3rd ed. New Jersey, London: Lawrence Erlbaum Associates, 2007.
MLA(9版)引用形式Fern-Banks, Kathleen. Crisis Communications: A Casebook Approach. 3rd ed. Lawrence Erlbaum Associates, 2007.
警告: この引用は必ずしも正確ではありません.