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Service management : operations, strategy, information technology /

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Detalhes bibliográficos
Autor principal:	Fitzsimmons, James A.
Outros Autores:	Fitzsimmons, Mona
Formato:	Livro
Idioma:	inglês
Publicado em:	Boston : McGraw-Hill, c2008.
Edição:	6th ed.
Assuntos:	Service industries > Management.
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