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Service management : operations, strategy, information technology /

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Detalles Bibliográficos
Autor Principal:	Fitzsimmons, James A.
Outros autores:	Fitzsimmons, Mona
Formato:	Libro
Idioma:	inglés
Publicado:	Boston : McGraw-Hill, c2008.
Edición:	6th ed.
Subjects:	Service industries > Management.
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