Service management : operations, strategy, information technology /
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Главный автор: | Fitzsimmons, James A. |
---|---|
Другие авторы: | Fitzsimmons, Mona |
Формат: | |
Язык: | английский |
Опубликовано: |
Boston :
McGraw-Hill,
c2008.
|
Редактирование: | 6th ed. |
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