APA (7e ed.) Bronvermelding

Fitzsimmons, J. A., & Fitzsimmons, M. (2008). Service management: Operations, strategy, information technology (6th ed.). McGraw-Hill.

Chicago (17e ed.) Bronvermelding

Fitzsimmons, James A., en Mona Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 6th ed. Boston: McGraw-Hill, 2008.

MLA (9e ed.) Bronvermelding

Fitzsimmons, James A., en Mona Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 6th ed. McGraw-Hill, 2008.