APA(7版)引用形式

Fitzsimmons, J. A., & Fitzsimmons, M. (2008). Service management: Operations, strategy, information technology (6th ed.). McGraw-Hill.

Chicagoスタイル(17版)引用形式

Fitzsimmons, James A., , Mona Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 6th ed. Boston: McGraw-Hill, 2008.

MLA(9版)引用形式

Fitzsimmons, James A., , Mona Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 6th ed. McGraw-Hill, 2008.

警告: この引用は必ずしも正確ではありません.