Fitzsimmons, J. A., & Fitzsimmons, M. (2008). Service management: Operations, strategy, information technology (6th ed.). McGraw-Hill.
Lua i Stíl Chicago (17ú heag.)Fitzsimmons, James A., agus Mona Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 6th ed. Boston: McGraw-Hill, 2008.
Lua MLA (9ú heag.)Fitzsimmons, James A., agus Mona Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 6th ed. McGraw-Hill, 2008.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.