Cita APA (7th ed.)

Fitzsimmons, J. A., & Fitzsimmons, M. (2008). Service management: Operations, strategy, information technology (6th ed.). McGraw-Hill.

Cita Chicago (17th ed.)

Fitzsimmons, James A., i Mona Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 6th ed. Boston: McGraw-Hill, 2008.

Cita MLA (9th ed.)

Fitzsimmons, James A., i Mona Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 6th ed. McGraw-Hill, 2008.

Atenció: Aquestes cites poden no estar 100% correctes.