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Total quality management : text, cases and readings /

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Detalhes bibliográficos
Autor principal:	Ross, Joel E.
Outros Autores:	Perry, Susan
Formato:	Livro
Idioma:	inglês
Publicado em:	NewYork : St.Lucie Press, c1999.
Edição:	3rd ed.
Assuntos:	Total quality management.
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