Fern-Banks, K. (2007). Crisis communications: A casebook approach (3rd ed.). Lawrence Erlbaum Associates.
Citazione stile Chigago Style (17a edizione)Fern-Banks, Kathleen. Crisis Communications: A Casebook Approach. 3rd ed. New Jersey, London: Lawrence Erlbaum Associates, 2007.
Citatione MLA (9a ed.)Fern-Banks, Kathleen. Crisis Communications: A Casebook Approach. 3rd ed. Lawrence Erlbaum Associates, 2007.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.