APA (7e ed.) Bronvermelding
Fitzsimmons, J. A., & Fitzsimmons, M. J. (2008). Service management: Operation, strategy, information technology (6th ed.). McGraw-Hill.
Chicago (17e ed.) Bronvermelding
Fitzsimmons, James A., en Mona J. Fitzsimmons. Service Management: Operation, Strategy, Information Technology. 6th ed. Boston: McGraw-Hill, 2008.
MLA (9e ed.) Bronvermelding
Fitzsimmons, James A., en Mona J. Fitzsimmons. Service Management: Operation, Strategy, Information Technology. 6th ed. McGraw-Hill, 2008.
Let op: Deze citaties zijn niet altijd 100% accuraat.