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  1. 1
    The customer-driven company : moving from talk to action /

    The customer-driven company : moving from talk to action / by Whiteley, Richard C.

    Published 1991
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  2. 2
    Second to none : how our smartest companies put people first /

    Second to none : how our smartest companies put people first / by Garfield, Charles A.

    Published 1992
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  3. 3
    Customer intimacy : pick your partners, shape your culture, win together /

    Customer intimacy : pick your partners, shape your culture, win together / by Wiersema, Fred

    Published 1996
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  4. 4
    Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd /

    Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd / by Mutua, Jossylin N.

    Published 2006
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  5. 5
    Fish! : a remarkable way to boost morale and improve results /

    Fish! : a remarkable way to boost morale and improve results / by Lundin, Stephen C., 1941-

    Published 2000
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  6. 6
    Magnetic service /

    Magnetic service / by Bell, Chip R.

    Published 2006
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  7. 7
    Customer service : a practical approach /

    Customer service : a practical approach / by Harris, Elaine K.

    Published 2007
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  8. 8
    Monitoring, measuring and managing customer service /

    Monitoring, measuring and managing customer service / by Goodman, Gary S.

    Published 2000
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  9. 9
    50 ways to keep your customers : "and get new ones" /

    50 ways to keep your customers : "and get new ones" / by Timm, Paul R.

    Published 1992
    Electronic Globe Software
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  10. 10
    Supply chain management : strategy, planning, and operation /

    Supply chain management : strategy, planning, and operation / by Chopra, Sunil

    Published 2007
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  11. 11
    Creating customer value : the essentials of marketing

    Creating customer value : the essentials of marketing by Learning Resources

    Video
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  12. 12
    Services marketing : integrating customer focus across the firm /

    Services marketing : integrating customer focus across the firm / by Zeithaml, Valarie A.

    Published 2009
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  13. 13
    Customer care excellence : how to create an effective customer focus. /

    Customer care excellence : how to create an effective customer focus. / by Cook, Sarah

    Published 2011
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  14. 14
    Customer service : a practical approach /

    Customer service : a practical approach / by Harris, Elaine K.

    Published 2013
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  15. 15
    An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre /

    An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre / by Dido, Guyatu Halake

    Published 2016
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  16. 16
    An assessment of strategic responses adopted by commercial banks in Kenya to enhance customer retention : a case of Ecobank, Kenya /

    An assessment of strategic responses adopted by commercial banks in Kenya to enhance customer retention : a case of Ecobank, Kenya / by Waiguru, Betty Wachera

    Published 2015
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  17. 17
    Customer winback how to recapture lost customers and keep them loyal /

    Customer winback how to recapture lost customers and keep them loyal / by Griffin, Jill

    Published 2001
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook
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  18. 18
    50 powerful ideas you can use to keep your customers

    50 powerful ideas you can use to keep your customers by Timm, Paul R.

    Published 2002
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook
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  19. 19
    Relationship marketing in professional services a study of agency-client dynamics in the advertising sector /

    Relationship marketing in professional services a study of agency-client dynamics in the advertising sector / by Halinen, Aino, 1961-

    Published 1997
    An electronic book accessible through the World Wide Web; click to view
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  20. 20
    Delivering knock your socks off service

    Delivering knock your socks off service by Zemke, Ron

    Published 2003
    An electronic book accessible through the World Wide Web; click to view
    Electronic eBook
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