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Measuring your library's value how to do a cost-benefit analysis for your public library /
Published 2007
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How libraries and librarians help a guide to identifying user-centered outcomes /
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Durrance, Joan C.
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Demonstrating results using outcome measurement in your library /
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Rubin, Rhea Joyce
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Measuring quality performance measurement in libraries /
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Poll, Roswitha
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Five steps of outcome-based planning and evaluation for public libraries /
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Mediavilla, Cindy, 1953-
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Walter, Virginia A.
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