Besterfield, D. H. (2003). Total quality management (3rd ed.). Prentice Hall.
Chicagoスタイル(17版)引用形式Besterfield, Dale H. Total Quality Management. 3rd ed. Upper Saddle River, N.J.: Prentice Hall, 2003.
MLA(9版)引用形式Besterfield, Dale H. Total Quality Management. 3rd ed. Prentice Hall, 2003.
警告: この引用は必ずしも正確ではありません.